About the role

The Information Technology Intern – Level 1 Help Desk provides entry-level technical support to end users by assisting with basic hardware, software, and account-related issues. This position supports daily help desk operations while providing hands-on experience in troubleshooting, customer service, and IT support processes.

What you'll do

· Respond to and document help desk tickets and service requests.

· Provide basic troubleshooting for hardware, software, printer, and connectivity issues.

· Assist with password resets, account access, and user support.

· Set up and deploy workstations, laptops, and peripheral devices.

· Escalate unresolved issues to appropriate IT staff.

· Maintain accurate inventory and support documentation.

· Follow established IT policies, procedures, and security practices.

· Perform other related duties as assigned.

Required Qualifications

· Currently pursuing or recently completed coursework in Information Technology, Computer Science, or a related field.

· Basic knowledge of computer hardware, Windows and Linux operating systems, and Microsoft 365 applications.

· Strong communication, customer service, and organizational skills.

· Ability to learn technical processes quickly and work under supervision.

Preferred Qualifications

· Familiarity with help desk ticketing systems, Active Directory, and remote support tools.

· Basic understanding of networking, device setup, and troubleshooting.

· Prior coursework, lab work, or internship experience in IT support.

Requirements: 

• Based in the United States
• Willing to work on-site in Austin, TX

What We Offer:

• Paid Time Off
• Corporate Gym Membership

Additional Information: 

Aalo Atomics provides a collaborative and supportive work environment, opportunities for professional growth, intellectually challenging careers, and competitive compensation. Aalo Atomics is an equal opportunity employer and considers all employment decisions without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law.

Applicants must be U.S. Citizens or U.S. Persons in compliance with 10 CFR Part 810 and may not hold non-compliant foreign citizenships.

Direct applicants only. No recruiters or staffing agencies, please.