Technical Support Assistant - Internship

Technical Support Assistant - Internship

Department: OIT General

Location: Wellesley Hills/Framingham

MassBay fosters educational excellence and academic success to prepare students for local and global citizenship, to promote their personal growth, to meet critical workforce demands of communities, and to contribute to the region’s economic development.

Massachusetts Bay Community College is served by a cadre of employees of varied backgrounds and experiences.  We invite all individuals to consider joining our community.

Located in Greater Boston, MassBay is a comprehensive, open-access community college, offering associate degrees and certificate programs on three campuses in Wellesley Hills, Framingham, and Ashland, Massachusetts.

Position Summary:

The ideal candidate will join a vibrant educational community and have a desire and ability to serve a population of students with various needs and backgrounds. This is an unpaid internship program for current MassBay students with no benefits. 

As a member of the End User Services team, this individual provides technical hardware/software support for client computers and other technologies within MassBay. This individual provides courteous, timely, and effective assistance to students, faculty and staff, including classroom, lab, and event support.

Note: Current Computer Science majors may be eligible to satisfy CS 280 through this internship.  For more details, please contact Brenda Egan at began@massbay.edu.

Key Responsibilities and Duties:

• Monitor and resolve IT help desk ticket requests and incidents;
  
  
• Support computers and peripheral equipment using a variety of operating systems and applications;
  
  
• Assist with maintaining and installing software applications related to MassBay computing;
  
  
• Support College-wide and multi-campus audiovisual services in classrooms, meeting rooms, and auditorium;
  
  
• Assist in providing routine computer, printer, and peripherals maintenance;
  
  
• Provide computer software and hardware orientation for students;
  
  
• Perform other duties as assigned.
  

This list is not to be considered all-inclusive. A supervisor may assign other duties as required to meet the needs and foster the mission of the College.

All employees of MassBay are expected to work collegially and collaboratively within a community that values and celebrates the variety of student experience.

Required Qualifications:

• Current MassBay Student with good academic standing;
  
  
• Enrollment in Computer Science, Computer Information Systems, Cybersecurity, Mathematics or STEM related program;
  
  
• Experience troubleshooting computers or audiovisual equipment;
  
  
• Experience using Windows 10, Windows 11, Chrome OS or Mac OS.

Preferred Qualifications:

• Sensitivity and commitment to the goals of Affirmative Action;
  
  
• Experience working in a community college or similar environment;
  
  
• Demonstrated commitment to working with students in need; 
  
  
• Previous experience maintaining and trouble-shooting software applications and PC hardware;  
  
  
• Demonstrates effective oral and written communication skills;  
  
  
• Ability to work as part of a team.
  
  

 Additional Information:

Salary Range:            This is an unpaid internship

Classification:            Student

Deadline:                    July 3rd, 2026, or after that until filled. 


Hiring is contingent upon a successful CORI clearance. 

PLEASE NOTE:   We require students who are eligible to file a Free Application for Federal Student Aid (FAFSA) to have one on file, before they are hired or continue employment.

Massachusetts Bay Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran status, genetic information, pregnancy or related conditions, gender identity, sex characteristics, sex stereotypes or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits Sex-Based Harassment. Inquiries or complaints concerning discrimination, harassment, or retaliation shall be referred to the College’s Affirmative Action Officer and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education’s Office for Civil Rights.