Special Assistant to the President & CEO

OVERVIEW

The Special Assistant to the President & CEO serves as a premier leadership partner, strategic ally, and primary operational gatekeeper within the ministry. This high-status position is designed for an assertive, decisive leader who commands organizational stewardship, directs executive logistics, and leads high-level project execution. You will govern the executive office's day-to-day operations, lead critical communications, and coordinate strategic ministry initiatives to maximize leadership efficiency and protect executive focus with absolute excellence.

EDUCATION, EXPERIENCE AND SKILLS REQUIRED

• Operational Command: Advanced ability to lead complex schedules, orchestrate logistics, and coordinate multi-faceted workflows with high authority.
• Strategic Leadership Communication: Exceptional verbal and written communication skills. Proven ability to lead discussions, brief senior leadership, and coordinate authoritatively with board members, major donors, and executive stakeholders.

• Decisive Problem-Solving: High adaptability with a proven capability to lead through rapid changes, anticipate executive needs, and resolve complex organizational roadblocks under pressure.
• Technical & Systems Proficiency: Strong command over office systems, data infrastructure, and foundational IT architecture to drive office efficiency.
• Professional Discretion: Unwavering commitment to confidentiality, high emotional intelligence, and flawless execution when handling sensitive organizational data.
• Experience: 5+ years of experience supporting C-Suite Executives, Senior Pastors, or equivalent organizational leaders in a directive capacity. Background leading initiatives in non-profit operations or faith-based environments is highly beneficial.
• Education: Bachelor’s Degree in business administration, organizational leadership, non-profit management, or a related field of study preferred.
  

KEY RESULT AREAS

1. MINISTER OF THE GOSPEL & SPIRITUAL LEADERSHIP

• The Special Assistant is first and foremost considered to be a Minister of the Gospel. This position actively furthers Mercy Street’s religious mission and spiritual impact by:
• Spiritual Stewardship: Following Jesus Christ intentionally and setting a consistent, visible example of biblical leadership through their lifestyle.
• Mission Alignment: Exhibiting an active passion for sharing the Gospel and advancing the kingdom of God.
• Discipleship & Community Impact: Being ready, willing, and operationally equipped to explain the message of the Gospel, counsel, shepherd, and disciple the youth and families served by Mercy Street in a manner consistent with scripture.
• Theological Integrity: Articulating and explaining Mercy Street’s core beliefs, doctrine, and Statement of Faith clearly and confidently to families, staff, and external partners.
• Ministry Mobilization: Leading or contributing dynamically to distinctly Christian organizational activities, including staff chapel, prayer, and worship gatherings.

2. EXECUTIVE SCHEDULING, LOGISTICS, AND OFFICE STRATEGY

• Strategic Calendar Command: Lead, adjust, and optimize executive calendars; deliver rapid, clear communication to coordinate scheduling across all key stakeholders.
• Briefing & Meeting Strategy: Spearhead leadership requirements by researching relationship histories, drafting concise agenda summaries, and compiling necessary executive briefs to prepare the President for all engagements.
• Donor & CRM Management: Lead the data logging process to ensure critical outcomes and summary records from executive meetings are accurately captured in the Donor Management Database.
• Travel Logistics Execution: Coordinate and oversee all phases of domestic and international travel logistics, creating seamless itineraries for business and ministry trips.- Executive Workspace Readiness: Direct and maintain a highly organized, professional, and functional executive office environment.
• Communications Management: Review, summarize, and prioritize executive correspondence; lead responses to critical emails as directed.
• Meeting Oversight & Deliverables: Attend critical meetings alongside the President & CEO to capture action items, document notes, and aggressively track participant deliverables.

3. EXECUTIVE RELATIONSHIP STEWARDSHIP & REPRESENTATION

• Priority Alignment: Provide high-level tactical support by filtering and prioritizing correspondence to reflect immediate organizational goals and ensure timely follow-up.
• Ambassadorship: Represent the ministry with a high level of professional polish, integrity, and organizational excellence in all interactions, appearances, and communications.
• VIP Hospitality: Coordinate on-site visits, protocols, and high-level hospitality for guests, donors, and partners of the President & CEO.
• Digital & Web Presence: Manage and optimize the President's professional online and social media presence, collaborating with the Marketing team to audit and update the organization’s website as required.

4. OPERATIONAL DELIVERABLES & SPECIAL PROJECTS

• Proactive Project Execution: Provide value-added administrative and operational support, driving assigned tasks to completion ahead of deadlines.
• Special Initiative Management: Plan, direct, and execute high-level special projects from conception to completion.
• Financial & Expense Administration: Manage the swift tracking, submission, and reconciliation of executive expenses, invoices, and payment requests in strict alignment with financial standards.
• Executive Documentation: Author, design, and refine high-quality presentations, official letters, strategic reports, and organizational documents.

5. BOARD OF DIRECTORS GOVERNANCE & COORDINATION

• Board Meeting Logistics: Lead and oversee all logistical operations for board meetings, including venue procurement, catering, audio/visual setup, and materials distribution.
• Governance Support & Records: Facilitate board activities with strict confidentiality; record attendance, produce precise board minutes, and maintain yearly regulatory compliance documents.
• Corporate Archive Management: Protect, organize, and maintain all corporate artifacts, including ministry By-Laws, Board Reports, and secure electronic/hard-copy file structures.
• Executive Summaries: Direct the timely compilation and quality control of Board Reports and Executive Summaries, ensuring polished assets are distributed strictly on schedule.
• Onboarding: Create, update, and deploy professional Board Orientation Packets for incoming board members.

6. INTER-DEPARTMENTAL LEADERSHIP & STAFF ENGAGEMENT

• Cross-Functional Support: Identify operational bottlenecks and deploy clerical or general office support to other ministry departments when needed.
• Operational Delegation: Exercise delegated authority from the President or Senior Leadership to assign tasks and responsibilities to staff members to keep projects moving forward.
• Talent & Event Strategy: Partner with Operations and Human Resources to plan, recruit for, and execute staff-wide special events and strategic initiatives.
• Team Development: Collaborate with HR to design and facilitate team-building events, training sessions, and organizational culture initiatives that reinforce core ministry values.

7. STRATEGIC COHESION & ASSIGNED DUTIES

• Committee Representation: Serve actively on designated committees, contribute to staff functions, and participate in leadership meetings.
• Culture Building: Drive organizational morale, cross-department collaboration, operational alignment, transparency, and trust throughout the ministry.
• Adaptive Execution: Execute critical tasks, emergent projects, or temporary organizational roles as assigned by the President & CEO.

COMPENSATION & SUSTAINABILITY

We recognize that exceptional leaders do not choose roles based solely on benefits. We are committed to setting our team up for long-term spiritual, personal, and professional success so they can perform at their highest level. Given the high-impact nature of our mission, we focus on the holistic sustainability of our staff members to ensure they can carry out our vision to its fullest extent.Compensation is competitive and highly commensurate with the required strategic skills, executive experience, education, and role responsibilities.