In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience.

DUTIES:

• Customer service includes but is not limited to checking patron eligibility to ensure authorized use of recreation facilities, resources and equipment, providing information about activities and program offerings.
• Collects payments for MWR storage programs (Marina, Vehicle Storage and Mini-Storage) and completes necessary administrative paperwork including storage agreement contracts and renewals while tracking patrons continued eligibility.
• Tracks storage agreement and reports delinquent patrons.
• Must be able to drive a government vehicle.
• Conduct physical inventory of all storage spaces biweekly and maintain landscape to include maintaining grass and weed control.
• Collects fees from customers associated with sales of tickets, retail and rental items, as well as from classes, trips and various other Community Recreation programs using Point of Sales (DAR) at the end of every shift.
• Checks Community Recreation equipment and resources in and out, inventories item and completes inspections upon return.
• Ensures all rental or check-out forms are properly completed, and reservation and check-out procedures are followed.
• Conducts inventory, maintains inventory controls and maintains equipment for proper accountability of program equipment and resources. Performs inventory of various types of equipment, retail goods, supplies and items deemed to have cash value. Order and restocks supplies as necessary.
• Assists in day-to-day administration duties of multiple programs to which assigned. May open and/or close facilities.
• Assists in updating of electronic and multi-media support tools, as needed.
• Provides recreation experiences related to leisure skill sets in the form of day and weekend trips. Seek ways to promote MWR facilities and events through outreach opportunities on base.
• Provide support for Community Recreation event set up and break down.
• Performs other duties as assigned as they pertain to the duties of this position.

Conditions of employment

• Must meet Federal Employment suitability requirements and successful completion of background investigation. Background investigations are conducted using fingerprint identification and completion of background inquiry forms.
• Must successfully pass the E-verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• You must go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9.
• May be required to pass pre-employment examinations.
• A valid State driver's license is required to operate motor vehicles.
• Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• Selective Service Registration is required for males born after 12/31/1959.
• As of May 7, 2025, The REAL ID act requires visitors to have a REAL ID or passport to access to Government Facilities. This will be a requirement for employment.
• Must be C.A.R.E. trained, hold an Emergency First Responder or CPR First Aid certification, and hold a current Food Handler certification, OR be able to obtain these trainings/certifications within 90 days of being placed in the position.

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

All non-government positions identified on your resume must include complete address and to and from dates. Government positions must include pay plan, series, grade, to and from dates and address of the agency/organization.

A qualified candidate must possess the following:

• Combination of six (6) months general experience and six (6) months of specialized experience related to customer service and or recreation activity based functions.
• Combination of experience related to customer service and or recreation activity based functions.
• Must be able to work independently, make sound decisions and communicate effectively, both orally and in writing.
• Knowledge of the goals, principles, techniques and procedures used in organizing, planning and conducting leisure time activities.
• Knowledge of the Navy MWR mission and the entire scope of Community Recreation activities and their suitability for individuals, groups, ages and interests.
• Knowledge of the functions, procedures, and operations of recreation activities.
• Must have strong customer service skills.
• Ability to maintain records, compile and organize data for reports, and perform research on recreation topics for dissemination to customers.
• Ability to follow oral and written instructions.
• Knowledge of computers, office procedures and print production.

???????You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

As part of the application process, you must complete and submit an occupational questionnaire and your RESUME MUST SUPPORT AND VALIDATE YOUR ANSWERS or you may be removed from consideration.

ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS.

Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.

PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE.

RELOCATION:

• NO Payment of Permanent Change of Station (PCS) is authorized, based on a determination that a PCS move is not in the Government interest

KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT

• Males must be registered or exempt from Selective Service. https://www.sss.gov/register/
• Selectee must be determined suitable for federal employment.
• Selectee may be required to successfully complete a probationary period.
• Selectee is required to participate in the direct deposit pay program.
• Social Security Card is required.
• Satisfactorily complete an employment verification (E-VERIFY) check. As of May 7, 2025, The REAL ID act requires visitors to have a REAL ID or passport to access to Government Facilities. This will be a requirement for employment.
• A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal.

NOTE: Applicants have the ability to perform an E-Verify Self Check to confirm employment eligibility at http://www.uscis.gov/mye-verify/self-check. Although a Self-Check is not mandatory, it can be a useful tool for applicants to find out if there is a problem with their employment eligibility records and resolve any issues before taking a job.