Major duties include, but are not limited to:

• Independently carries out recurring clerical or administrative tasks without specific instructions however, instruction may be provided for new or difficult assignments.
• Creates, maintains and modifies spreadsheets, reports, charts/graphs and other records for daily operations.
• Serves as timekeeper and record keeper for time and attendance.
• Greets visitors and routes calls/inquiries to appropriate staff.
• Compiles, maintains, and updates employee data records for emergency purposes.
• Assists employees with computer system access issues; resets passwords, creates user accounts, assigns menus/keys.
• Maintains the Assistant Chief's calendar; schedules meetings and training sessions.
• Submits travel plans and assists with scheduling trips, making reservations, reserving flights, rental cars, meal allowances, and subsequent expense report.
• Receives requests for clean linen and must distribute accordingly. Maintains records to determine amounts of linen produced, distributed and used.
• Uses initiative and good judgment to handle complaints and/or emergency situations concerning housekeeping, sanitation, pest control and other Environmental Management Service functions.

Work Schedule: Monday - Friday, 8:00am - 4:30pm
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant (OA)/PD074480
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/10/2026.

You may qualify based on your experience and/or education as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Reviewing documents for correct grammar, spelling, and errors; operating computer software programs, such as Microsoft Word, Excel, PowerPoint, and SharePoint to create documents for review and publication; preparing a wide variety of recurring and nonrecurring correspondence, reports, and other related materials; telephone and customer service skills. OR,
• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have four years above High School. OR,
• Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond.

Skill Requirement: In addition to meeting experience or education requirements, applicants for these positions must show possession of the following skills, as appropriate.

• 40 words per minute typing speed

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.