Total Rewards of a Allied Health Professional

Available positions are located at Audie L. Murphy Memorial Veterans' Hospital, 7400 Merton Minter Boulevard, San Antonio, TX 78229-4404 and Balcones Heights VA Clinic, 4522 Fredricksburg Road, Suites A-10/A-88/A-100, San Antonio, TX 78201-6521. If contacted for an interview, please communicate your location preference to the panel.

Major duties include but are not limited to:

• Monitor and adjust clinic setup using utilization reports
• Maintain effective communication with patients, interdisciplinary teams, VA facilities, and external agencies
• Manage follow-up tracking systems for consults, tests, and care coordination
• Participate in team huddles and meetings to plan and manage patient care
• Prioritize work, adjust workflow, and ensure pre-appointment requirements are met
• Manage electronic wait lists and resolve scheduling issues
• Provide input on operational problems and perform administrative follow-up
• Support continuity of care by sharing information across clinical teams
• Verify patient eligibility, demographics, insurance, and means test data
• Coordinate accurate scheduling, cancellations, rescheduling, and consult management
• Facilitate inpatient-to-outpatient transitions, transfers, and patient travel activities
• Ensure admissions, transfers, and discharges are processed correctly
• Provide clerical support such as preparing letters, maintaining rosters, and running reports
• Use CPRS, VistA, VistA Scheduling, VCM, and other systems to complete daily tasks

Work Schedule: Monday - Friday 7:30 a.m. - 4:00 p.m. or 8:00 a.m. - 4:30 p.m.
Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
Pay: Competitive salary and regular salary increases
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: May be eligible for ad-hoc telework as determined by the agency policy.
Virtual: This is not a virtual position.
Functional Statement #: PD53753F and PD000000
Permanent Change of Station (PCS): Not Authorized

Conditions of employment

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Pre-Employment/Post-Employment Physical Examination: May be required, depending on the needs of the organization.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the "Required Documents" section of this announcement.

As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations:
GS-06: In addition to the Basic Requirements, candidates' resumes must reflect one year of experience equivalent to the next lower grade level, GS-05, which includes: Performing the full-range administrative support in inpatient and outpatient clinical settings; managing patient scheduling activities (appointments, consults, rescheduling, cancellations, no-show documentation); interpreting and verifying provider orders; monitoring and coordinating appointment requests from multiple electronic systems; supporting clinic operations through participation in huddles and daily workflow coordination; verifying and update patient demographic and insurance information; providing front-line patient support (phone coverage, greeting, message routing); coordinating administrative processes for patient transfers to between facilities; determining appointment types based on patient eligibility status.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-06.

Physical Requirements: This position requires long periods of sitting; this position is subject to rotate or floats to different locations, units and/or workstations based on the needs of the health care system.