Entry Level Customer Service Agent

At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Summary

We are seeking a friendly and motivated Entry Level Customer Service Agent to support customer interactions and help deliver exceptional service experiences. This role is ideal for individuals looking to build professional communication skills while gaining valuable experience in customer relations and business operations.

Responsibilities

• Respond to customer inquiries in a professional and timely manner.
• Assist with resolving customer concerns and service-related questions.
• Maintain accurate customer records and documentation.
• Process customer requests and ensure proper follow-up when needed.
• Support customer satisfaction and retention initiatives.
• Collaborate with team members to provide efficient customer support.
• Assist with administrative tasks related to customer service operations.
• Uphold company standards for professionalism and customer care.

• High school diploma or equivalent required.
• Strong verbal and interpersonal communication skills.
• Positive attitude and customer-focused mindset.
• Excellent problem-solving and organizational abilities.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and professionalism.
• Ability to work independently and as part of a team.

• Competitive salary package
• Opportunities for professional growth and career advancement
• Collaborative and supportive work environment
• Skill development and ongoing learning opportunities
• Exposure to diverse projects and industry experience