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Customer Experience Intern

Portnox
2 months ago
Internship
On-site
Austin, Texas, United States
As a Customer Experience Intern at Portnox, you will support the Customer Experience team in delivering a positive and seamless journey for our customers. This role is a great opportunity to gain hands-on experience in customer success, project coordination, and cross-functional collaboration within a fast-growing SaaS environment.

You’ll work closely with experienced team members, helping contribute to onboarding efforts, customer engagement activities, and internal process improvements. We’re looking for a detail-oriented, proactive individual who is eager to learn and passionate about creating great customer experiences.


Key Responsibilities


  • Customer Journey Support: Assist the team in supporting various stages of the customer lifecycle, including onboarding, adoption, and ongoing engagement.
  • Customer Onboarding Assistance: Help coordinate onboarding activities by tracking tasks, preparing materials, and following up with internal teams and customers.
  • Customer Engagement: Support regular customer touchpoints by preparing notes, gathering data, and helping ensure customers are effectively using our solutions.
  • Account Support: Assist Customer Experience team members with account research, updates, and documentation.
  • Data & Reporting: Help maintain customer records, update health scores, and support reporting efforts in Salesforce or other CX tools.
  • Cross-Functional Collaboration: Partner with teams like Sales, Product, and Support to help ensure a consistent customer experience.
  • Documentation & Tools: Help create and organize customer-facing materials, internal guides, and track interactions in company systems.


Skills, Knowledge, and Expertise


  • Experience: No prior professional experience required; internships, coursework, or part-time roles in customer service, business, or related fields are a plus.
  • Technical Skills: Basic familiarity with CRM tools (e.g., Salesforce) or willingness to learn.
  • Communication: Strong written and verbal communication skills with a willingness to engage and learn from others.
  • Organization: Ability to manage multiple tasks, stay organized, and maintain attention to detail.
  • Problem-Solving: Curious and proactive mindset with a desire to learn and contribute.
  • Customer Focus: Interest in customer experience, customer success, or business operations.
  • Team Player: Collaborative attitude and eagerness to work in a team-oriented, fast-paced environment.
  • Education: Current undergraduate student ideally in their final semester or final year of college, or recent graduate, in Business, Communications, Marketing, or a related field preferred.



Why Join Us


  • Part-time schedule (flexible hours based on academic commitments if applicable)
  • Opportunity for growth into a full-time role