Arena Guest Services Internship

The Classic Center/Akins Ford Arena

JOB DESCRIPTION

Akins Ford Arena – Guest Services Internship
Department: Akins Ford Arena
Reports to: Guest Services Manager & Director of Event Services

Star Date: 08/17

Overview

The Guest Services Intern supports a wide range of event operations throughout including Front of House operations for hockey games, concerts, and administrative preparation. This internship offers hands-on experience across customer service, event coordination, crowd management, accessibility services, and general venue operations within a fast-paced live entertainment environment.

Learning Outcomes

Interns receive direct mentorship, structured learning opportunities, and practical responsibilities in:

• Guest Services operations and event execution
• Crowd management, event safety, and emergency procedures
• Volunteer usher program coordination
• Hospitality and patron services
• ADA accessibility and accommodations
• Customer service strategies and issue resolution
• Cross-department collaboration with Operations, Security, and Events teams

Key Responsibilities

• Assist the Guest Services Manager in executing Guest Services operation for arena events.
• Support pre-event preparations including staff check-in, volunteer coordination, security and usher briefings, entry setup, and guest flow planning.
• Provide welcoming, professional customer service throughout events, addressing questions, concerns, and guest needs.
• Support ADA accessibility operations, including guest escorts, accommodations, and seating logistics.
• Monitor concourses, seating areas, and entry points to ensure safety, cleanliness, and a positive guest experience.
• Create and post event signage.
• Identify and resolve minor customer issues; escalate as appropriate.
• Participate in internal departmental meetings when schedule allows.
• Support safety and emergency procedures consistently.
• Complete data entry and generate reports as needed.
• Print and distribute event documents, meeting agendas, event briefings, etc.
• Other duties as assigned.

Qualifications

• Ideal candidates are students pursuing degrees in Sport Management, Hospitality, Business, Event Management, Public Relations, or related fields.
• A cover letter and résumé are required for consideration.
• Applicants must be eligible to receive academic credit through their college or university.

• Excellent communication and interpersonal skills.
• Ability to multitask and operate effectively in fast-paced, public-facing environments.
• Demonstrated initiative and ability to work independently.
• Ability to stand and move for extended periods.
• Availability for flexible hours, including nights, weekends, holidays, and extended event days.
• Must successfully pass a drug screening and background check.

The candidate who is selected for this position will have to successfully pass a drug screening and a criminal background check.

The Classic Center's EOE Statement

In accordance with the Americans with Disabilities Act (ADA), as amended by the Americans with Disabilities Act Amendments Act (ADAAA), and consistent with this policy, The Classic Center makes reasonable accommodations for qualified individuals with disabilities unless such accommodations would cause the employer an undue hardship. The ADA defines a disabled person as an individual who has a physical or mental impairment that substantially limits one or more major life activities.

The Classic Center provides equal employment opportunities to all employees and applicants for employment without regard to any characteristic protected by applicable federal, state, and local law, including, but not necessarily limited to, race, color, religion, national origin, sex, age (40 or older), disability, and genetic information. The Classic Center is committed to maintaining a work environment that is free of inappropriate or unlawful conduct. In keeping with this commitment, The Classic Center will not tolerate harassment, discrimination, or the unlawful treatment of employees or applicants. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.